Privacy Policy

This Privacy Policy explains how MEROPE collects, uses, stores, protects, and manages personal information and operational data when users access the platform, create accounts, submit requests, manage workspaces, register interest, or use any MEROPE service.

1. Information We Collect

We may collect information that you provide directly, information generated through your use of the platform, and technical information required to operate, secure, and improve the service.

• Account information such as name, email address, phone number, job title, organization name, and organization type.
• Workspace information such as projects, content records, media assets, approvals, users, roles, permissions, and activity records.
• Journalist registration information such as name, media outlet, position, department, phone number, and email address.
• Appointment, contact, support, or request information submitted through platform forms.
• Technical information such as device type, browser, IP address, session activity, logs, security events, and usage data.

2. How We Use Information

We use collected information to operate MEROPE, provide platform access, manage accounts, support media workflows, process requests, improve security, and maintain service quality.

• To create, verify, manage, and support user and organization accounts.
• To operate workspaces, projects, content workflows, approvals, media assets, reports, and platform communications.
• To process journalist registrations, appointment requests, contact requests, and support tickets.
• To monitor platform activity, prevent misuse, investigate security risks, and protect users and organizations.
• To improve platform performance, usability, reliability, and operational visibility.
• To comply with legal, regulatory, contractual, accounting, and security obligations.

3. Organization and Workspace Data

Organization accounts are responsible for the information, users, media content, workflow records, approvals, and operational activity they create or manage inside MEROPE. Authorized users within an organization may access information according to the roles and permissions configured by that organization.

MEROPE provides access-control tools, but each organization remains responsible for assigning appropriate permissions, reviewing user access, and managing internal data governance.

4. Journalist and External User Data

If a journalist or external representative submits a registration or interest request, we may process the submitted information to review eligibility, support communication with relevant organizations, manage access, or maintain records of external media interactions.

Submitting a request does not guarantee approval, platform access, accreditation, publication, or any relationship with a media center or organization.

5. Cookies and Technical Data

MEROPE may use cookies, session storage, logs, analytics, and similar technologies to keep users signed in, secure sessions, remember preferences, improve platform performance, detect abuse, and understand usage patterns.

Disabling certain cookies or browser storage may affect login, security, or platform functionality.

6. Data Sharing

We do not sell personal information. We may share information only where necessary to operate the platform, provide the service, comply with legal obligations, protect the platform, or support authorized organization workflows.

• With authorized users inside the relevant organization according to configured roles and permissions.
• With service providers who help operate hosting, email, infrastructure, security, analytics, or communications.
• With legal, regulatory, or government authorities when required by applicable law or valid legal process.
• With relevant parties when necessary to investigate abuse, fraud, unauthorized access, security threats, or violations of our terms.

7. Data Security

We apply reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption where appropriate, authentication, monitoring, backups, logging, and security review processes.

No digital platform can guarantee absolute security. Users and organizations must also protect their accounts, passwords, devices, users, and internal access policies.

8. Data Retention

We retain information for as long as needed to provide the service, maintain operational records, comply with legal obligations, resolve disputes, enforce agreements, support security, or meet legitimate business requirements.

Some data may remain in backups, logs, audit records, or archived systems for a limited period according to operational and security requirements.

9. Your Rights and Choices

Depending on applicable law and your relationship with MEROPE, you may have the right to request access, correction, deletion, restriction, export, or review of certain personal information.

• You may update certain account information through the platform where available.
• Organizations may manage user access, roles, and permissions through account controls.
• Requests involving organization-managed data may need to be directed to the relevant organization account owner.
• We may need to verify your identity before processing privacy-related requests.

10. Third-Party Services

MEROPE may rely on third-party providers for hosting, email delivery, payment processing, analytics, infrastructure, security, or communications. These providers may process limited information as necessary to support the platform and are subject to their own terms, policies, and security practices.

11. International Processing

Information may be processed or stored in jurisdictions where MEROPE, its infrastructure providers, or service providers operate. By using the platform, you understand that information may be transferred, stored, or processed outside your country of residence where permitted by applicable law.

12. Children and Unauthorized Users

MEROPE is intended for professional and organizational use. It is not intended for children or unauthorized users. Users must not submit information on behalf of another person without proper authorization.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect platform changes, legal requirements, operational improvements, or security practices. Continued use of MEROPE after updates are published means you acknowledge the updated policy.

14. Contact

For privacy questions or requests, please contact us at: Info@tonehub.net